At Blanc Ceramic, we strive to provide the best experience for all our customers. Due to the nature of our workshops and the limited spaces available, we have the following cancellation and refund policy in place:

Finality of Purchases

• All bookings are final. Refunds or exchanges are generally not provided once a booking has been confirmed.

Cancellations by Customers

• Cancellations Made 7 Days or More Before the Scheduled Workshop:
  Customers may request to reschedule their booking at an extra charge. ​

• Cancellations Made Within 48 Hours of the Scheduled Workshop:
  No refunds or rescheduling options will be available.

• All cancellation requests must be submitted in writing via email to blanceramics@gmail.com.

No-Shows / Lateness

• Failure to attend a scheduled workshop without prior notification will be considered a no-show, and no refunds or rescheduling will be granted.

• Lateness: To reschedule, an additional percentage charge will apply to students who arrive more than 15 minutes after the class started. 

Cancellations by Blanc Ceramic

• We reserve the right to cancel or reschedule any class, course, or workshop due to unforeseen circumstances, low attendance, or external factors beyond our control.

• In the unlikely event that we cancel a workshop, we will provide affected customers with the option to reschedule or receive a full refund.

• We will make every effort to notify participants as early as possible if a cancellation occurs.

General Guidelines

• Refunds, when applicable, will be processed within 14 working days.

• If rescheduling is offered, the new date must be within 3 months of the original booking.​

 

 

For any inquiries regarding cancellations, please contact us at blanceramics@gmail.com.  We appreciate your understanding of our need to manage bookings effectively as a small business.