Cancellation Policy
Cancellation Policy
Cancellation Policy
Cancellation Policy · Terms & Conditions · Privacy Policy
Last updated
Last updated
4 September 2026
4 September 2026
This policy explains what happens if you need to cancel, reschedule, miss, or arrive late for a booking with Blanc Ceramic. It applies alongside our Terms & Conditions; where they overlap, this policy governs cancellations and rescheduling.
This policy explains what happens if you need to cancel, reschedule, miss, or arrive late for a booking with Blanc Ceramic. It applies alongside our Terms & Conditions; where they overlap, this policy governs cancellations and rescheduling.
The basics
The basics
All bookings are final. Payment is taken in full at the time of booking to secure your place.
Cancellations are non-refundable in all circumstances.
Rescheduling is not guaranteed — it is offered only at our discretion, and where approved carries a fee (see Section 3).
All cancellation or reschedule requests must be made in writing to studio@blanceramic.com.
All bookings are final. Payment is taken in full at the time of booking to secure your place.
Cancellations are non-refundable in all circumstances.
Rescheduling is not guaranteed — it is offered only at our discretion, and where approved carries a fee (see Section 3).
All cancellation or reschedule requests must be made in writing to studio@blanceramic.com.
What each term means
What each term means
Cancellation — you tell us you no longer want a booked session. Non-refundable.
Reschedule — you ask to move a booked session to another date.
No-show — you don't attend and don't tell us in advance. Treated as attended; non-refundable.
Late arrival — you arrive more than 15 minutes after the session start time.
Cancellation — you tell us you no longer want a booked session. Non-refundable.
Reschedule — you ask to move a booked session to another date.
No-show — you don't attend and don't tell us in advance. Treated as attended; non-refundable.
Late arrival — you arrive more than 15 minutes after the session start time.
Rescheduling
Rescheduling
Rescheduling is granted solely at Blanc Ceramic's discretion, depending on class availability and your circumstances — it is not a right and not guaranteed.
Where a reschedule is approved, a reschedule fee of 60% of the class price applies.
The new date must fall within 3 months of the original booking. If no suitable date is taken within that window, the booking is forfeited.
Requests should be made as far in advance as possible. Same-day or last-minute requests are the least likely to be accommodated.
Rescheduling is granted solely at Blanc Ceramic's discretion, depending on class availability and your circumstances — it is not a right and not guaranteed.
Where a reschedule is approved, a reschedule fee of 60% of the class price applies.
The new date must fall within 3 months of the original booking. If no suitable date is taken within that window, the booking is forfeited.
Requests should be made as far in advance as possible. Same-day or last-minute requests are the least likely to be accommodated.
Late arrivals & no-shows
Late arrivals & no-shows
Arriving more than 15 minutes late: you will not be admitted, as it disrupts the group. The session is treated as attended and is non-refundable. Any reschedule remains at our discretion and subject to the 60% fee.
No-shows: the session is forfeited, with no refund and no make-up session.
Arriving more than 15 minutes late: you will not be admitted, as it disrupts the group. The session is treated as attended and is non-refundable. Any reschedule remains at our discretion and subject to the 60% fee.
No-shows: the session is forfeited, with no refund and no make-up session.
Fixed-length courses (incl. 6-week courses)
Fixed-length courses (incl. 6-week courses)
A fixed-length course may be rescheduled a maximum of one (1) time, at our discretion and subject to the 60% reschedule fee. Any further request is treated as a cancellation.
Missed individual sessions within a course are not refundable and cannot be carried over beyond the one-reschedule allowance.
A minimum of four (4) students is required for a course to run. If we don't reach the minimum, we'll cancel and offer you a full refund or a transfer to a future course.
A fixed-length course may be rescheduled a maximum of one (1) time, at our discretion and subject to the 60% reschedule fee. Any further request is treated as a cancellation.
Missed individual sessions within a course are not refundable and cannot be carried over beyond the one-reschedule allowance.
A minimum of four (4) students is required for a course to run. If we don't reach the minimum, we'll cancel and offer you a full refund or a transfer to a future course.
Memberships
Memberships
Memberships have a minimum term of two months and renew automatically.
After the minimum term, you may cancel with at least one month's (30 days') written notice. With proper notice, your deposit is refunded; with less than one month's notice, the deposit is forfeited.
Monthly fees already charged are non-refundable, including for unused studio time. Access continues to the end of the paid period.
You may pause your membership for a £15 holding fee per month, up to four weeks per calendar year, requested at least 14 days before your next billing date. Access is suspended while paused.
See our Terms & Conditions for full membership terms.
Memberships have a minimum term of two months and renew automatically.
After the minimum term, you may cancel with at least one month's (30 days') written notice. With proper notice, your deposit is refunded; with less than one month's notice, the deposit is forfeited.
Monthly fees already charged are non-refundable, including for unused studio time. Access continues to the end of the paid period.
You may pause your membership for a £15 holding fee per month, up to four weeks per calendar year, requested at least 14 days before your next billing date. Access is suspended while paused.
See our Terms & Conditions for full membership terms.
Gift cards & packages
Gift cards & packages
Gift cards and packages are non-refundable and cannot be exchanged for cash.
They are valid for 12 months from the date of purchase; unused value expires afterwards.
Gift cards and packages are non-refundable and cannot be exchanged for cash.
They are valid for 12 months from the date of purchase; unused value expires afterwards.
If Blanc Ceramic cancels
If Blanc Ceramic cancels
We may cancel or reschedule a class, course, or event for reasons including insufficient enrolment, staff illness, equipment issues, or other operational or safety reasons.
If we cancel, you'll be offered either a full refund, processed within 14 working days, or the option to reschedule. We'll let you know as early as we can.
We may cancel or reschedule a class, course, or event for reasons including insufficient enrolment, staff illness, equipment issues, or other operational or safety reasons.
If we cancel, you'll be offered either a full refund, processed within 14 working days, or the option to reschedule. We'll let you know as early as we can.
Your statutory rights
Your statutory rights
Nothing in this policy affects your legal rights as a consumer under UK law.
Questions about a booking? Email us any time at studio@blanceramic.com or call 07787 474855.
Nothing in this policy affects your legal rights as a consumer under UK law.
Questions about a booking? Email us any time at studio@blanceramic.com or call 07787 474855.